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Frequently Asked Questions

1. System operation Q&A:

How to add/delete/manage keys?

  • Register key: Just register the key at the site control terminal;
  • Take out the key: authorized users to verify the identity, in the field control terminal touch screen to find the response to click on the key location icon, the system will open the cabinet door and release the key, take out can be
  • Return the key: present the key tag (KeyTag) in the RFID sensing area of the site control terminal, after the cabinet door is opened, return it to the correct hole according to the system’s prompts.

Is it possible to control the system remotely?

  • You can only pick up and return the key remotely

How to manage the key record?

  • Accessing and exporting reports at the on-site control terminal
  • Accessing and exporting reports in the browser website
  • Accessing reports in mobile management APP

2. Security and Permission Q&A:

How to ensure system security?

  • Restricting access rights
  • Limit access time
  • Multi-factor authentication
  • Multi-user authentication

How to set user rights and access control?

  • The administrator will authorize the personnel in the permission setting page
  • Support two-way authorization
  • Support limiting access time

Is it possible to track and alarm the key?

  • The system will generate an alarm email to the administrator if the use timeout is exceeded.

Technical support Q&A:

What kind of technical support services are available?

  • Documentation, videos and other resources
  • Online training
  • 24-hour troubleshooting

Is there online help documentation or video tutorials?

  • Yes

How do I troubleshoot a system problem or issue?

  • For common system failures, we provide documentation, pictures, and video references;
  • For rare, non-standard system failures, we can provide online video conferencing with our technical team to trace the cause of the failure and then take appropriate action to return the system to normal operation.

Integration and Compatibility Q&A:

With which security systems and software can I seamlessly integrate?

  •   None at this time.

Does it support integration with existing access control or surveillance systems?

  • Currently, the cloud is not open for system docking.
  • If there is a demand for integration, you need to purchase and deploy the software to a private server for relevant integration operations, and a system announcement will be made if 99plus opens up the public server for integration beforehand.

How compatible is the system with different brands and types of keys?

  • 99Plus current key bolt, the reading frequency is 125k, although it can be compatible with other manufacturers’ 125k key bolt in the market, but the key structure, belongs to internal customized production.

Cost & Deployment Q&A:

What hardware and equipment is required for system deployment?

  • Real servers (can be purchased from server operators with consultation) or virtual servers (e.g. AliCloud, TencentCloud, AmazonCloud, etc.)
  • Operating System
    • Windows server 2012 or higher (if there is no professional operation and maintenance personnel, it is recommended to use windows server, easy to operate, convenient troubleshooting, etc.)
    • Linux server (such as CentOS, Ubantu Server, etc., it is recommended that there are professional operations and maintenance personnel for daily server management and maintenance, operations and maintenance personnel need to be proficient in all kinds of Linux system commands, configuration, etc.)
    • Docker environment (Linux server deployment, the default all use Docker way to deploy, the server needs to be able to access the public network, because the deployment period, involves pulling the image from the Docker hub)
    • Mysql database (recommended version: 8, minimum: 5.7), you can use other cloud-based databases, but must support Mysql syntax)
    • Network environment (if you need Landyork’s engineers to assist with server deployment, the server must have public network access during deployment)
  • Recommended configuration (4-core CPU, 16G RAM, or higher)

How to carry out system billing and payment methods?

  • Please contact our commercial manager for business communication

Do you provide customized solutions and cost estimation services?

  • Yes, please contact our commercial manager for business communication.