Privacy Policy of 99Plus

Data Controller: Shenzhen Wedox Technology Co., Ltd. (Brand: 99Plus), provider of smart key management systems, smart key cabinets, software and cloud services.

This Privacy Policy is formulated in compliance with the Cybersecurity Law of the People’s Republic of China, Personal Information Protection Law, EU General Data Protection Regulation (GDPR) and other global data protection laws. It describes how we collect, use, store, share and protect your personal information when you visit our official website (https://99plussystem.com), inquire about products, submit cooperation applications, use cloud management platforms, mobile APPs and related services.

By accessing, browsing this website and using our services, you acknowledge that you have read, understood and fully agreed to this Privacy Policy. If you do not accept any terms herein, please stop using our website and services immediately.

1. Information We Collect

1.1 Information You Voluntarily Submit

We collect information you actively provide when you send inquiries, apply for agency cooperation, submit purchase orders, register accounts or request after-sales support:

Personal & Corporate Information: Full name, company name, job title, phone number, email address, country/region, postal address;
Business Information: Cooperation intentions, product demands, project details and communication records;
Account & Authentication Data: Login ID, password, PIN code, RFID and local biometric data (fingerprint, only for local device verification, not uploaded to cloud);
After-sales Records: Service tickets, device fault descriptions and maintenance records.

1.2 Automatically Collected Data

When you browse our website, we automatically collect non-identifiable data via logs and Cookies for website operation, security and optimization:

Device & network data: IP address, browser type, operating system, access time, visited pages and click tracks;
Cookie data: Cookies are used to optimize your browsing experience. You may disable or clear Cookies via browser settings, while some website functions may be unavailable afterwards;
Security logs: Access records to prevent cyber attacks and illegal access.

1.3 Sensitive Personal Data

We will not actively collect sensitive personal data such as ID numbers, bank card information or extra biometric data. If sensitive data is required for certification, we will obtain your explicit separate consent and apply top-level encryption protection.

2. How We Use Your Information

We process your data strictly based on the principles of legality, legitimacy and necessity:

1.Respond to your product consultation, quotation, cooperation and after-sales requests;
2.Provide installation, remote maintenance, system upgrade and cloud management services for smart key cabinets and key management systems;
3.Verify account identity, manage access permissions and record key access logs for asset security;
4.Optimize website layout, products and user experience by analyzing anonymous browsing data;
5.Maintain network and device security, prevent fraud and cyber risks;
6.Send product updates, service reminders and industry news (you may unsubscribe from marketing notifications at any time);
7.Conduct internal anonymous data analysis for R&D and service improvement.

3. Data Storage & Security

3.1 Retention Period

Business communication data: Retain for 3 years after service termination for after-sales and legal traceability;
System logs and key management records: Retain in accordance with industry standards and customer requirements;
Website browsing logs: Automatically deleted after 12 months;
Data will be retained longer if required by applicable laws and regulations.

3.2 Storage Location

Domestic user data is stored on compliant servers in Mainland China. Overseas user data will be stored on local compliant servers in accordance with local laws for cross-border services.

3.3 Security Measures

We adopt comprehensive technical and administrative protection:

Technical protection: SSL encryption, data encryption storage, hierarchical access permission, firewall and data backup;
Management rules: Internal data management system, non-disclosure agreements for all staff with data access;
Emergency response: We will take immediate actions and notify relevant users and regulators once a data security breach occurs.

4. Sharing, Transfer & Disclosure

We will never sell, rent or trade your personal information. We may share your data only under the following circumstances:

With your explicit consent;
Share necessary data with authorized third-party service providers (cloud service, logistics, technical support) who sign non-disclosure agreements;
Share data within our affiliated companies to provide unified services;
Disclose data as required by laws, judicial orders or government regulatory authorities;
Data transfer in case of company merger, acquisition or asset transfer (the transferee shall abide by this Policy);
No active public disclosure of your personal information without legal obligation or your consent.

Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before using third-party services.

5. Your Rights

Under applicable data protection laws, you have the following rights:

Right to Access: Request details of your personal data we collected and processed;
Right to Rectification: Correct or update your inaccurate personal information;
Right to Erasure: Request deletion of your personal data (except data required by laws to retain);
Right to Withdraw Consent: Withdraw your previous consent for data processing at any time;
Right to Restriction: Request to suspend the processing of your personal data;
Right to Account Cancellation: Apply to cancel your registered account;
Right to Complaint: File a complaint to us or local data protection authorities.

Please submit your application via email: info@99plussystem.com. We will respond within 15 working days.

6. Minor Protection

Our products and services are designed for enterprise clients, not for minors under 18 years old. Once we accidentally collect minor’s personal information, we will delete it immediately. Guardians may contact us for relevant assistance.

7. Policy Updates

We may update this Privacy Policy due to business adjustment or legal changes. The latest version will be posted on our website with an updated effective date. Your continued use of our website and services after updates means you accept the revised Policy. We will send active notifications for major changes.

8. Cross-Border Data Transfer

As a global brand serving over 100 countries, your data may be transmitted cross-border for overseas services. We comply with all cross-border data laws and ensure overseas recipients provide equivalent data security protection.

9. Contact Information

For questions, suggestions or complaints about this Privacy Policy, please contact us: