Singapore Hotel Chain Group

As a multi-property hotel chain, room card and key management has long been a core operational pain point. Our traditional manual workflow relying on manual logging, dedicated custody and shift checks is labor-intensive and error-prone. Inconsistent management standards across outlets often lead to misplaced, lost keys and ambiguous accountability. The absence of dedicated key management during night shifts and holidays increases staff workload and security risks, resulting in unstandardized group-wide operations.

We have fully deployed the 99Plus Smart Key Cabinet across all properties to realize unified, 24/7 centralized key and room card management. In practical operation, the system completely eliminates outdated manual procedures, transforming trivial yet critical key management into standardized, digital and unattended operation with remarkable efficiency improvements.

The most prominent improvement lies in operational efficiency. Staff can pick up and return keys independently via job-based permissions, with no manual paperwork or shift handover delays. It perfectly adapts to daily housekeeping, maintenance and night emergencies, greatly reducing staff workload. Meanwhile, the headquarters can monitor real-time key usage across all outlets, simplifying cross-property supervision and optimizing overall operations.

The system also delivers outstanding security upgrades. Previously, key usage was untraceable, making risk investigation impossible. Now all pick-up and return operations are automatically recorded and fully traceable, completely preventing unauthorized usage, private borrowing and key loss. Timely alerts for overdue keys form a complete security closed-loop and greatly enhance operational safety.

Standardized cross-store management is always a key challenge for hotel chains. Inconsistent operational standards previously created frequent management loopholes. The unified 99Plus system standardizes workflows across all our properties. Its 24/7 unattended mode fits the hotel’s round-the-clock service model, accelerating service response and improving guest experience.

Overall, the 99Plus Smart Key Cabinet is a highly practical and valuable digital upgrade for our group’s intelligent transformation. It effectively resolves our long-standing key management challenges, standardizes operations, cuts labor costs and mitigates security risks. This stable, intelligent solution strongly supports our chain’s scaled development and consistent high-quality service delivery.